GlowLabs™ Frequently Asked Questions

Everything you need to know about creating fresh hydrogel facial masks at home with the GlowLabs™ Mask Machine.


Learn how the system works, which ingredients to use, and how to get the best results from your GlowLabs skincare ritual.

Quick Start Guide

Get started with GlowLabs™ in four simple steps. Creating your first fresh hydrogel mask is simple. Just add your ingredients, drop in one GlowTab, start the machine, and allow the mask to cool before applying.

How to get started

1

Step 1

Add water and your favorite fresh ingredients.

2

Step 2

Drop in one GlowLabs™ Collagen GlowTab.

3

Step 3

Start the GlowLabs machine and let the mask form.

4

Step 4

Allow the mask to cool, then apply to clean skin.

 

GlowLabs Fresh Masks

Traditional Sheet Masks

Fresh ingredients

Customizable recipes

Hydrogel mask texture

Made fresh for every use

Feature

Spa-quality facial treatment

Supports your skincare routine

Fresh Masks vs Traditional Sheet Masks

GlowLabs masks are created fresh using ingredients you choose — giving you a customizable skincare experience that traditional sheet masks simply can’t offer.

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Using the GlowLabs System

GlowLabs™ transforms water, fresh ingredients, and a GlowLabs Collagen GlowTab into a smooth hydrogel facial mask.


Simply add water and your chosen ingredient, drop in one GlowTab, and start the machine.


The device blends and gently heats the mixture before dispensing it into the mask tray where it cools and forms a hydrogel mask.


Within minutes your fresh mask is ready to apply.

Most masks are ready in about 5 minutes.


The machine blends the mixture and pours it into the mask tray where it cools and solidifies.


Once the mask sets, simply lift it from the tray and apply to clean skin.

Each GlowLabs Collagen GlowTab creates one full hydrogel facial mask.


The GlowLabs Mask Machine system includes 32 GlowTabs, allowing you to create up to 32 masks right out of the box.


GlowTabs refill packs are available if you want to create more masks.

Each GlowLabs Collagen GlowTab creates one full hydrogel facial mask.


The GlowLabs Mask Machine system includes 32 GlowTabs, allowing you to create up to 32 masks right out of the box.


GlowTabs refill packs are available if you want to create more masks.

After the GlowLabs™ machine finishes creating the mask, the mixture must cool and fully set in the mold tray before removing it.


Once the mask has cooled and solidified into its hydrogel form, gently lift it from the tray and apply it to clean skin.


Allowing the mask to set properly helps ensure the smooth, flexible hydrogel texture.

GlowLabs masks can be used warm, cooled, or chilled, depending on your skincare preference.


• Warm masks feel soothing and relaxing during application.
• Room temperature masks provide a balanced treatment.
• Refrigerated masks offer a refreshing and cooling sensation that can help skin feel calm and refreshed.


Many customers enjoy placing their mask in the refrigerator for a few minutes before use.

GlowTabs & Ingredients

GlowTabs are specially formulated tablets that transform your mixture into a smooth hydrogel mask.


They contain mask-forming ingredients and collagen peptides that help create the flexible hydrogel sheet mask.


Each GlowTab creates one mask.

GlowLabs masks can be customized with many fresh ingredients.


Popular options include:


• cucumber for hydration
• strawberry for glow
• honey for nourishment
• aloe for soothing
• green tea for antioxidants


Always use fresh, skin-safe ingredients.

Yes. GlowTabs are an essential part of the GlowLabs system.


They activate the mask-forming process and create the smooth hydrogel texture that holds the mask together.

Yes. GlowLabs masks can be enhanced with your favorite skincare products.


When adding water and ingredients to the machine, you may also include a small amount of your favorite serum or essence.


Popular additions include:


• hyaluronic acid serums

• vitamin C serums

• soothing essences

• hydrating toners


This allows you to create a personalized skincare treatment tailored to your routine.

Yes. Many users enjoy combining ingredients to create customized mask blends.


For example:


• cucumber + aloe for hydration
• strawberry + honey for glow
• green tea + aloe for soothing care


Experimenting with different combinations allows you to create masks based on your skin’s needs that day.

Skin & Safety

Yes. GlowLabs masks can easily be incorporated into your existing skincare routine.


For best results, apply the mask to clean skin after cleansing. Once you remove the mask, you can continue your routine with your favorite products such as serums, moisturizers, or facial oils.


Many customers also enjoy adding small amounts of their favorite hydrating serums or essences directly into the mask mixture before creating the mask.


GlowLabs™ masks are designed to complement your skincare routine and provide an extra boost of hydration and nourishment.

GlowLabs masks are customizable, which allows you to choose ingredients that suit your skin type.


If you have sensitive skin, we recommend gentle ingredients such as cucumber or aloe.


Always perform a small patch test before trying new ingredients.

Most people use GlowLabs masks 1–3 times per week.


You can adjust frequency depending on your skincare routine and the ingredients used.

GlowLabs masks are designed to be used immediately after they are created.


Because they contain fresh ingredients and no preservatives, they are best used fresh.

Most orders are processed within 1–3 business days.


Delivery times vary depending on location but most customers receive their order within 5–8 business days.

GlowLabs offers a 30-day satisfaction guarantee.


If you are not satisfied with your purchase, contact our support team and we will be happy to assist.

You can reach our support team anytime.


Email: support@glowlabs.store


Our team typically responds within 24–48 hours.

Our support team is always happy to help.


If you have questions about setting up your GlowLabs Mask Machine, using GlowTabs, or creating your first mask, simply contact our customer care team and we will guide you through the process.


You can reach us anytime at:


support@glowlabs.store


Our team typically responds within 24–48 hours.


We’re here to make sure you have the best possible GlowLabs experience.

Orders & Support

Everything you need to know about ordering, shipping, and how our GlowLabs support team can help if you have questions about your purchase.

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GlowLabs Promise

We’re here to make sure you have the best GlowLabs experience.


✔ Fresh skincare made at home
✔ Customizable ingredients
✔ Safe, beginner-friendly system
✔ Dedicated customer support


If you ever need help with your GlowLabs machine or creating your first mask, our team is happy to assist.

support@glowlabs.store

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